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The Launderette

Haverhill  

aboutus

Self-service launderette

Opening hours: 7am - 9pm

Open 7 days a week, 365 days a year

Address: 40 Queen Street, Haverhill, Suffolk, CB9 9EF

Parking: On street parking usually available before 10am & after 4pm, or other local parking

 

How to use the machines 

 

Safety and Security

For the safety, security and comfort of our customers, people not using washing or drying facilities are not permitted to enter the premises at any time. The launderette is unattended by staff so please call 101 in the event that you feel unsafe at any time. 

What you 

need

COINS

All machines accept 10p, 20p, 50p, £1 and £2 coins

DETERGENT

We recommend that you bring your own detergent plus fabric softener if desired. There is a detergent dispenser in the launderette next to machine D1. Insert 1 x £1 then slide quickly to get detergent packet.

No food or drink is allowed

Please take all rubbish home to recycle

If leaving the launderette whilst your washing is in a machine, please return within 45 minutes.

Last wash is at 8pm. Water will be automatically cut off from the machine after 9pm.

At 9pm, the door will automatically lock. You can leave, but not re-enter, so please ensure you take everything with you. 

Haverhill 0523

How to use the machines

How to use the

Washers

Machines W1 - W5

Load: 7kg/73ltr

Price: £4.00 per wash

Coins accepted: 10p, 20p, 50p, £1 & £2 coins

  • Pre-sort your laundry 

  • Check that the drum is empty & clean

  • Select Hot, Warm, Synthetic (all 30 mins) or Cold by pressing in the appropriate button

  • Load clothes

  • Add your detergent into hopper or drum

  • If using soap nuts, place these directly into the drum

  • Close door before inserting coins

  • Insert 4 x £1 coins

  • Always check that each coin registers

  • The machine will then run the selected wash cycle

  • Wait for cycle to finish 

  • When red light has gone out, press red button on door handle to open door.

If you are having problems with the machine, please check our FAQs for quick troubleshooting. 

 

For urgent queries, to speak to an engineer or for an out of hours advisor, please call 07779136495 stating you are in Haverhill launderette using machine W1 - W5.

Machines W6 & W7

Load: 8kg/80ltr

Price: £6.00 per wash

Coins accepted: 10p, 20p, 50p, £1 & £2 coins

  • Pre-sort your laundry 

  • Check that the drum is empty & clean

  • Select temperature by Pressing buttons: Hot / Warm / Synthetic / Cold

  • Load clothes

  • Add your detergent into hopper or drum

  • If using soap nuts, place these directly into the drum

  • Latch door handle closed

  • Insert 6 x £1 coins

  • Watch screen count down price to '0'

  • The machine will then run the selected wash cycle

  • Wait for cycle to finish 

  • When light goes out, press button in middle of handle and turn clockwise to open.

 

If you are having problems with the machine, please check our FAQs for quick troubleshooting. 

 

For urgent queries, to speak to an engineer or for an out of hours advisor, please call 07779136495 stating you are in Haverhill launderette using machine W6 or W7.

Machine W8 - W11

Load: 16kg/165ltr

Price: £8.00 per wash

Coins accepted: 10p, 20p, 50p, £1 & £2 coins

  • Pre-sort your laundry 

  • Check that the drum is empty & clean

  • Press touch pad to right of cycle indicator to change to A hot, b warm, c cool, d gentle, e rinse & spin 

  • Load clothes

  • Add your detergent into hopper or drum

  • If using soap nuts, place these directly into the drum

  • Close door before inserting coins

  • Insert coins to £8.00

  • Always check that each coin registers - you will be able to see this on the screen as the price counts down

  • Press 'Start'

  • The machine will then run the selected wash cycle

  • When indicator moves to the door symbol, pull handle to open.

If you are having problems with the machine, please check our FAQs for quick troubleshooting. 

For urgent queries, to speak to an engineer or for an out of hours advisor, please call 07779136495 stating you are in Haverhill launderette using machine W8 - W11.

Dryers 

Machine D1 & D2

Minimum £1 (8 minutes) to start. We advise at least £1.50 as last couple of minutes are 'cool down'.

Coins accepted: 10p 20p, 50p, £1, £2

  • Check care labels on clothing

  • Select drier temperature on the touch pad

  • Check that drum is empty & clean 

  • Close door before inserting coins​

  • Insert coins to the desired length of dry (with colder weather, you may need an extra 50p)

  • Always check that each coin registers

  • Push to start

  • Wait for dry cycle to finish 

  • Open door to collect dry washing 

 

If you are having problems with the machine, please check our FAQs for quick troubleshooting. 

 

For urgent queries, to speak to an engineer or for an out of hours advisor, please call 07779136495 stating you are in Haverhill launderette using machine D1. 

Machines D3 - D6

Price: We advise at least £1 to run the shortest dry cycle (10 minutes) as last couple of minutes are 'cool down'.

Coins accepted: 10p, 20p, 50p, £1, £2

  • Check care labels on clothing

  • Select drier temperature on the touch pad "+++" Hot, "++" Normal, "+" Warm or Low heat 

  • Check that drum is empty & clean 

  • Close door before inserting coins​

  • Insert coins to the desired length of dry (with colder weather, you may need an extra 50p)

  • Always check that each coin registers

  • Push to start

  • Wait for dry cycle to finish 

  • Open door to collect dry washing immediately

 

If you are having problems with the machine, please check our FAQs for quick troubleshooting. 

 

For urgent queries, to speak to an engineer or for an out of hours advisor, please call 07779136495 stating you are in Haverhill launderette using machine D2 - D6. 

Contact

For urgent issues such as a machine failure, damage to property or clothing or out-of-hours assistance, please call 07779136495. 

 

Please be aware that we do not have frequent access to voicemail messages so if there is no answer, please text or call again to speak to an engineer who will be able to assist you over the phone.

Rude or abusive behaviour will not be tolerated. 

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