Welcome to the Launderette

Our self-service washing machines and dryers give you the freedom and flexibility to wash and dry your laundry as you like. Our laundrettes are open from 8am - 8pm daily, some later. Browse below to find locationsopening times, how to use the machines and what to do if you have a question.

We do not take any responsibility for lost or damaged items. 

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COVID: WE ARE OPEN

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Launderettes are permitted to remain open. 

 

To help us keep each other safe the following rules now apply and MUST be followed:

  • Stay 2 metres (6ft) away from other people

  • Do not stand near the entrance to ensure customers can arrive and exit safely

  • Do not wait in the shop whilst your laundry is in the machine (but please return promptly when the machine has finished)

  • Where possible, please visit the launderette alone and avoid bringing children

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You must also:

  • Sort your laundry at home

  • Empty each bag directly into the washer or dryer

  • Only touch the surfaces you need to

  • When you have finished your laundry place your items straight into a clean bag

  • Wash your hands before coming to the launderette and when you return home

  • Take ALL your rubbish home

 

General Information

Opening times

 

8am - 8pm

365 days a year

When doors lock, you can leave, but not re-enter so make sure you take everything with you.

locations

Cambridge

Halstead

Haverhill 

Kings Lynn

 Newmarket

Royston

Saffron Walden

Stowmarket

Thetford

What you need

  • Your pre-sorted laundry

  • Coins for the machines. Please find your location to find out more about coins accepted.

  • Detergent and fabric softener

  • A bag for your clean laundry

How to use machines

For general advice, click below. For specific instruction, choose your location and identify your machine. 

Care symbols

Here's a guide to the relevant laundry care symbols to help your self-service laundry. 

FAQs

Need to troubleshoot?

 

Browse our Frequently Asked Questions to find an answer to your query quickly. 

Your safety

Premises are private and only open to people for the intention of washing or drying clothes. 

CCTV in operation.

If you feel intimidated, dial 101. In the event of an emergency, 

dial 999.

problematic items

Using the launderette is at your own risk. Here are some items that you will need to watch out for.

the environment

Find out how using a launderette is economical and what you can do to help with environmental concerns.

Contact

To speak to an engineer or for an out of hours advisor, please call 07779136495.  

For non-urgent matters, email for a response within 48 hours.

 

Choose your location

 

How to use the machines

How to use washers

All launderettes have soft water so may require less detergent than you are used to using.

 

General advice for use:

  • Pre-sort your laundry 

    • Check garment labels to ensure washable​

    • pre-spot if necessary

  • Empty all pockets in your laundry items

  • Check that the drum is empty & clean both before and after use

  • Select wash cycle

  • Load clothes

  • Add your detergent into hopper or drum

  • If using soap nuts, these must go directly into the drum

  • Close door before inserting coins

  • Insert coins to the correct value, as stated on the machine

  • Add coins closely and listen for each coin to register before inserting the next coin

  • Some machines require "Press Start"

  • The machine will then run the selected wash cycle

  • Wait for cycle to finish 

  • Have a clean bag ready for your washing

  • Open door to collect clean washing. (If there is a red button on the door, please press this to open.)

Do not leave laundry unattended. Maximum wash cycles are 45 minutes. 

 

If in doubt, find your location and identify the machine you are using for more specific instructions.

 

For urgent queries, to speak to an engineer or for an out of hours advisor, please call 07779136495 stating which launderette you are in and the number of the machine you are using. 

How to use dryers

General advice for use:

  • Check care labels on clothing

  • Select drier temperature

  • Check that drum is empty & clean both before and after use

  • Close door before inserting coins

  • Insert coins to the correct value, as stated on the machine

  • Always check that each coin registers

  • Press start

  • Wait for cycle to finish 

  • Open door to collect dry washing 

 

DO NOT PUT POLYPROPYLENE in drier. Some duvets are made of polypropylene which will melt in a dryer, even on a 'cool' or 'warm' setting. Please carefully check before drying duvets.

Please be aware that putting trainers, shoes or boots in the dryer may cause the door to open and dry cycle to shut off. 

Please review more problematic items below.

If in doubt, find your location and identify the machine you are using for more specific instructions.

 

For urgent queries, to speak to an engineer or for an out of hours advisor, please call 07779136495 stating which launderette you are in and the number of the machine you are using. 

 

Problematic items 

problematic items

These items are prohibited or require special attention. 

- Polypropylene. This is sometimes used in duvets and is highly likely to melt when put in the dryer - even at a low temperature setting. Polypropylene will dry quickly at home in a warm, airy place.

- Duvets made of Rayon (including Modal) are likely to get damaged when put in the dryer - even at a low temperature setting.

- Trainers, shoes and boots. These may cause the dryer door to open and the dry cycle to shut off. If drying these items, please ensure the dryer is attended at all times. 

- Wool & silk. Items made from wool or silk may be damaged.

- Transfers & appliqué. Follow care instructions on garments that have transfers or appliqué to ensure these are not damaged. 

- Feathers & Down. Follow care instructions to ensure these wash and dry without damage. You may wish to use low temperature settings and dryer balls for best results. 

- Colours. Wash dark colours separately and where advised by garment washing instructions to ensure colours do not bleed. 

- items listed as 'do not tumble dry'. If unsure, please review your laundry labels against our laundry care symbols guide. 

Small or sharp items. Please ensure that you remove everything from pockets in your laundry (eg trouser pockets) to ensure there are no sharp or small items that may cause damage to your washing during the wash or dry cycles. 

- Materials used for aromatherapy, oily rags,  oily kitchen towels or kitchen whites can cause a problem if you put them in the dryer. The high heat can possibly cause residual oils in the fabric to start a fire. Please ensure that these items are washed thoroughly before drying. 

 

The Environment

the environment

What we do:

  • Pay the climate change levy

  • Carefully manage the volume of water used in each wash

  • Ensure all launderettes have soft water so washes require less detergent 

  • Ensure large loads of washing can be done by larger machines than at home, making washing more economical for families 

  • Regularly service machines to ensure they are working to their optimum standards and lint is removed regularly from dryers to ensure maximum efficiency

 

What you can do:

  • Take your rubbish home to recycle and prevent it going into commercial landfill

  • Check garment labels to ensure you are washing correctly

  • Wash laundry less often and only wash what you need to

  • Use natural detergents

    • Please note that soap nuts MUST be placed in the main drum with your laundry​

  •  Buy clothes that won’t shed plastic microfibres

  • Use dryer balls in the dryers to reduce dry time and soften clothes

Thank you for choosing our launderettes.